Lead Technical Writer
At Fourthline, our mission is to fight financial crime. We help protect the global financial system by verifying millions of identities for banks, neobanks, online brokers, crypto exchanges, or insurers like N26, Vivid, Trade Republic, flatexDEGIRO, Wish, Solarisbank, and more.
Having started our mission in January 2018 only, we're incredibly proud to count around 350 employees between our Amsterdam and Barcelona offices, with over 50 nationalities and a nearly equal balance of genders.
We care deeply about our developer experience, both for our users and engineering employees. Our products and internal tools require continuous innovation and creativity to create the best user experience and developer velocity. Our technical writers will be in charge of making Fourthline’s products easy to use and integrate by creating useful content for developers and everyday users. With their exceptional writing skills and solid technical competence, they will create an ever-engaging developer experience.
About the role:
Would you be excited to come on board as our brand new and first Technical Writer? Yes? Great, we might be the right place for you! Due to the growth of the company we are looking for multiple Technical Writers who understand the technical details and can write documentation for developers interested in integrating with our APIs or SDKs. You will be part of our development team, based in Amsterdam and Barcelona. Here, you will get familiar with and work on the digital identity industry's most advanced and robust platform.
This role can quickly grow into leading an awesome team of technical writers that support our customers with the best technical documentation known in the world of FinTech platforms and embedded financial products.
What you'll do?
As a Technical Writer, you are responsible for the following:
- Breaking down complex text into easy-to-understand content. Are you able to shift focus and tone according to different audiences?
- Write technical documentation for our external developer audiences, such as API reference docs and developer guides
- Deliver clear and concise documentation in simple and easy-to-read English
- Support design and layout
- Document standards, guidelines, and best practices for engineers
- Organize documentation and make it easily discoverable
- Maintain content quality through curation and content performance analysis
- Review, challenge, and copy edit the content created by non-writers and drive best practices in technical writing with others
- You are determined to influence the content, drive the documentation strategy, user experience, and tooling
- Push Fourthline and the industry forward by dreaming up and implementing new ways to deliver, author, analyze, and interact with technical content
What you've got?
- A true joy when working on the nitty gritty, but also the ability to look at the bigger picture
- You are not afraid to speak your mind and you like to take ownership
- You enjoy working together with developers and product owners to deliver quality documentation
- You can write conceptual documentation, detailed integration guides, code samples, API reference, and other online materials in a developer-friendly language
- Creative, empathetic, collaborative, optimistic, and curious mindset
- Ability to adapt to communicating technical concepts clearly and precisely
- You are quick to iterate and improve
- Proficiency in HTML and Markdown
- You are a perpetual learner and teacher
And it would be nice if you have:
- Experience developing with programming languages such as Java, Python, C#, PHP, Ruby, or others is a plus.
- Experience creating automated documentation tools
- Experience with large information architecture projects
What do we offer?
We are growing...FAST! That means there is a lot of room for impact in a fairly new KYC market! You will get the chance to work at and add value to an international and rapidly growing scale-up that works with leading names in global FinTech, Crypto, and Trading platforms. You will get:
- 50/50 hybrid working model
- Remote work enablement and work from home allowance
- 25 days of holidays to chill
- Offices in Amsterdam and Barcelona with over 50 different nationalities
- Workplace Experience Group to enhance the employee experience in wellbeing, CSR and D&I
- Open Up – our partner in mental health support. Accessible to all our employees
- Career growth opportunities
- Free coffee, drinks, fruit & snacks always available
- Subsidized warm lunch
- Fourthline swag
- Additional local benefits – these vary per country
- Friday fun: Drinks in our very own bar, Arcade game nights, and sports activities. Do you have any ideas for our next team-building event?
