ESN is a communications agency situated in the heart of Brussels. European institutions, the Belgian government, international associations and corporations count on us as a trusted partner. With more than 30 years in the business, we provide a full range of communications services.

We are looking for Communication Officers fluent in Latvian and English, to help answer enquiries in a professional, accurate, efficient and timely manner in a contact center. The work is organised remotely, and the applicant should be based in an EU Member State.

Mission

Your main task is to answer questions from individuals and businesses on various activities and policies via telephone, email and other channels. The entire team provides coverage in all 24 official EU languages 255 days per year. You will be supported by a Knowledge Management system to provide appropriate and timely response.

Your role includes:

· Replying directly to phone call or instant messaging enquiries,

· Drafting replies to email enquiries,

· Communicating in an easy-to-understand, jargon-free language

· Dealing with individuals and business in a professional, service-oriented manner,

· Identifying sensitive or complex enquiries for transfer to 2nd line Support Services

Profile

· Bachelor’s degree or equivalent 3 year degree - EU studies

· Proven interest and evidence in European policies and developments,

· Strong written and oral language skills: C2 level of Latvian and English

· Critical thinker, proactive, hands-on and solution focused approach,

· Demonstrated interpersonal skills in a multicultural environment,

· Ability to handle stress and communicate clearly on complex matters,

· Professional organisation and planning skills, including time management, priority setting and multitasking.

Contact

If you are interested to develop and grow in the challenging environment of EU Affairs, please send your CV and your motivation letter to [email protected] or via our webform.

Only candidates matching all characteristics listed above will be called for a first interview.

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