Are you looking for a challenging position where you can grow into a process management in combination with client relations role in an international organization in the area of Bergen op Zoom? Do you want to be part of a hardworking and enthusiastic team? Are you looking for a role where you can learn a lot and have the chance to develop yourself to the next step in your career?

Customer Service Specialist (B2B)

Location: Bergen op Zoom

Contract: Full-time (40h) Hybrid way of working - Fixed term contract until 31/12/2024

Languages: English and French, both mandatory (Turkish is a big plus)

Where will you work?

The company you will work for is an international organisation and is one of the most innovative producers where they are providing materials and applications in the automotive, electrical, medical, optical media and building & construction industries. Their European HQ is based in Sittard but with their Global HQ based in the Middle East. This company operates in around 50 countries across the world and they have 66 world-class manufacturing and compounding plants in locations across the Middle East, Asia, Europe and the Americas.

What you will be doing as customer service specialist;

You will be challenged every day with the maintenance of a complex order management process, communicating with different stakeholders to deliver excellent customer service. You will monitor the OTC performance, quantitative and qualitative ( the how), and identify areas for improvement and improvement potential, to increase effectiveness in customer service as well as efficiency.

A summary of your tasks and responsibilities;

• Contributes to projects in OTC context.
• Monitor the OTC performance, quantitative and qualitative ("how"), and identify areas for improvement and improvement potential (e.g. e-business, perfect order), to increase effectiveness (customer service) as well as efficiency (handle the growth).
• Execute SAP key user tasks if required (e.g. master data maintenance, testing new functionality).
• Execute and gatekeep the OTC work procedures for his area towards all parties involved in the OTC/PTP work process (e.g. billing, BM policy, claims, invoicing and pricing).
• Signal if proposed business contracts/deals are compliant with relevant fiscal, legal and/or logistical requirements.
• Anticipate on disturbances in the assigned area, in order to realize uninterrupted OTC/PTP processes.
• Undertake ad hoc analyses and take the lead in the desired problem solving requiring full overview of the business ("trouble shooting").
• Roll out, implement and maintain e-shop functionality and integrity in close cooperation with customers.
• Responsible for sales office forecast and as such contributing to delivery capability and inventory levels (product availability), as well as delivery reliability (transport availability via e.g. internet bidding tool).
• Manage correct, complete and accurate master data to enable proactive issue management.
• Responsible for financial surcharge handling of additional logistical activities towards customers.
• Reports hierarchically to the Customer Service Manager.
• Ability to fulfil the operational tasks within minimal 2 CS teams.

The team

You will become part of a team that values a long standing and valuable relations with their clients. The team shows dedication not only to their clients but also to each other where a 'can-do' mentality is standard. You will be empowered to take decisions with regards to your customers. Currently, there is a possibility to work a max. of 2 days from home.

The person our client is looking for

You are a service oriented person that shows commercial and analytical insight and has the willingness to learn new things. You have proven that you can take ownership of tasks and solve issues. You're a good listener and questioner with attention to detail and the ability to remain courteous to customers - even if you're dealing with a difficult situations.

You need to have the following qualifications and skills;

• Bachelor degree or higher in Engineering, Business Administration, Supply Chain or another related area;
• Fluency in English and French. Fluency in Turkish is a Pre.
• Experience with SAP (in OTC)
• Commercial insight & pro-active
• Preferably experience in a B2B customer service or sales support role (B2B and international environment)

Interested?

You will have the opportunity to work for an international company, with the possibility of obtaining a long-term contract. If you are interested in this role please apply via the website or contact Sanne Terhorst via s.terhorst(a)jpgray.nl. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply, we regret to inform that we have continued with other candidates.

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