Are you the one who will turn our customers into Robin ambassadors? Your job is to ensure that customer questions are answered, radars continue to run and also provided with new software.

As a Service & Support Engineer, you'll excel in providing technical analyses and solutions in Ukrainian and English for customer queries about our radar technology. Your role involves proactive problem-solving, data analysis to enhance product lines, and ensuring clients receive tailored support. You'll remotely update software and occasionally visit clients, enhancing their experience. Reporting to the Head of Service & Support, you'll be part of a dynamic team, benefiting from strong leadership and opportunities for professional growth.

Responsibilities

• Conduct technical analyses to answer a variety of customer questions in Ukrainian and English about our radar hardware and software;
• Try to find patterns in the data to solve problems proactively before they happen;
• Use data to advise the R&D team on how to improve our product lines;
• Find information in the organization so that your client always receives a suitable solution or answer;
• You’ll be responsible for remotely updating customer software, but visiting clients on location to help them a few times per year is part of the job too.
  

• We expect you to have a HBO computer science degree, or another education with demonstrable affinity with technology
• You have excellent communication skills in English and Ukrainian: written and verbal. Dutch is a great advantage
• You have more than 3 years of (similar) work experience;
• Linux and network knowledge is necessary (IT background);
• Radar/radio experience is an advantage;
• You’ve got experience in customer communication and problem-solving;
• You can work independently without supervision and you show initiative in everything you do;
• Soft skills: independent, eager to learn, hands-on mentality, customer-oriented, structured, proactive, approachable, flexible, reliable and quality is always a top priority for you;
• You live in the Netherlands within travelling distance to our office in The Hague.

N.B. All applicants, we realize that this is quite the list and people come with various levels of experience. Don't be afraid to apply even if you feel you don't meet every desired skill. Our mission is a journey and there's plenty to learn on the way!

But of course, you should identify with our core values: trust, responsibility & transparency.

What's in for you:

• Working for a Great Place to Work® certified company;

• Opportunities to develop your skills even further through training and certifications;

• Flexibility to be on the top of your game. We do not only have flexible hours, but we are a hybrid work environment as well. Rather work from home and get some focus time? No problem! You will also get a budget of 700 euros to make sure you have the best ergonomic office setup at home;

• High quality laptop, monitor, work phone, noise canceling headphones, and any other equipment necessary for your role;

• An international team of 15+ nationalities, full of high performance colleagues you can exchange experiences with and learn from. As well as having a lot of fun in our social events and Friday drinks!

• Benefits like: Pension scheme, 25 vacation days (with possibility of buying more!), collective health insurance, and a yearly profit sharing bonus!

Robin is a technology leader in tracking and classification of small objects. Our mission is to increase the safety of people and wildlife by preventing bird strikes in aviation, reducing the environmental impact of wind farms, and protecting humans and critical infrastructure against drones. We achieve this by combining purpose-built radars with unique software algorithms. This powerful combination allows us to provide actionable information that empowers users to prevent serious incidents.

We’re growing. Fast. In fact, we are one of the Top 250 Scaleups in the Netherlands. But despite this growth, we stay true to our core values of trust, transparency and responsibility. At Robin, our accomplishments rely on our remarkable team of dedicated professionals who bring passion to their work every day.

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