Sales Development Representative - Spanish Speaker
The Sales Development Representative (SDR) is a hunter at heart, and often Workiva's first contact into a prospect organization. The SDR possess the ability to quickly develop a rapport with influencers and decision makers at an executive level, and efficiently spark the curiosity that generates interest in our Wdesk solution. This individual consistently utilizes their ability to engage, listen, challenge, and ask the right questions in a manner that creates a superior prospect/customer experience, and sets the stage for future Workiva product sales. As a rapidly growing SaaS company with high-performance teams and a collaborative culture where employee innovation and ideas are encouraged this position is vital to Workiva's success. In this position, the SDR partners closely with a team of Regional Sales Directors to drive pipeline for existing customers and net new logos. SDRs accomplish this objective through a variety of strategies such as: cold calls, warm calls, email campaigns, social selling, conference calls, web-meetings, onsite meetings and referral mining.
Responsibilities
Partners closely with Regional Sales Directors to develop ongoing engagement strategy with assigned customer and prospect accounts to drive revenue goals
Provides baseline research and intelligence within target accounts to identify key contacts and critical account information
Prospects into target accounts via high volume cold-calling (60-80 calls/day), networking, email, e-marketing, campaigns, and social outreach
Qualifies leads/contacts based upon specifically defined criteria to transition meaningful sales leads into the pipeline
Learns and demonstrates a fundamental understanding of Wdesk, and clearly articulates its capabilities and advantages to decision makers and influencers across multiple business disciplines
Presents high level demonstrations of Wdesk platform that conveys business outcomes while considering what is important to different user personas
Maintains active engagement with existing customers & non-customers to increase interest in additional uses for the Wdesk platform
Contributes to critical functions associated with fulfilling the sales cycle (forecasting, reporting, CRM maintenance, correspondence, and communications)
Drives attendance to various events (webinars, roadshows, Amplify, conferences, etc.), and provide post-event follow up
Develops and maintains a current understanding of Workiva’s latest product offerings, and competitive product/ market knowledge
Meets or exceeds quarterly goal for Qualified Opportunities, Bookings, and weekly/monthly performance activity indicators
What You'll Need
Education
Undergraduate Degree or equivalent combination of education and experience in a related field.
Skills
Excellent verbal, written, and interpersonal communication skills with a professional demeanor
Self-motivated with strong propensity for action, results and continuous improvement
The ability to work successfully in a high-energy, fast paced, rapidly changing environment is necessary
Exceptional organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines
Ability to maintain a high level of activity, and effectively manage competing priorities
Capable of learning, developing, and integrating skills in an online training environment
Fluency in both English and Spanish required
Experience
3+ years of successful experience in a similar role- preferably lead generation/sales development
Salesforce CRM experience strongly preferred
Proven track record of creating revenue generating opportunities and quota attainment
Proven ability to understand and successfully promote technical offerings and solution sets
Travel Requirement
Up to 10%
Working Conditions & Physical Requirements
Reliable internet access for any period of time working remotely, not in a Workiva office.
Where You’ll Work
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.
Customer Success: Always delight our customers.
Trust: Rely on each other.
Integrity: Do the right thing, every time.
Collaboration: Share resources and work together.
Innovation: Keep creating solutions and finding better ways.
Inclusion: Support a diverse community where we all belong.
Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.
4 comments - Sales Development Representative - Spanish Speaker
I'm very excited to be considered for the role of Customer Service Representative in your company. As someone who can learn quickly and improve the process, I strive to be a vital component of every team I join. By staying on top of deadlines, I allow ample time to fix issues that may arise last-minute during projects.
During my previous roles, I was in charge of handling customer questions and concerns in a timely and professional manner. By providing impeccable service to clients, I was able to spread enthusiasm and positive word of mouth across the community.
I take pride in conducting myself in a professional manner when representing a company. I thoroughly enjoy getting to know customers and figuring out how best to serve their needs. In my previous jobs, I was consistently at the top of the list for most positive customer feedback each week. By setting a good example for my fellow employees, I helped propel the companies new heights.
Thank you for considering me for this position. I'm thrilled about getting to learn more details about the Customer Service Representative position. Exponential growth is vital to my ability to flourish as a Customer Service rep, and at the company , I will be committed to continuously learning, growing, and applying my skills to support the team and engage our community and to learn Dutch, currently I’m studying and hoping to achieve a better level soon.
Sincerely,
Manuela Pineda Cardona