Energy Customer Support Specialist - Italian, Dutch, German or Spanish Speaker
February 4, 2023 at 9:04 am,
5 comments
What To ExpectTesla is looking to hire talented individuals to provide support for Tesla’s Energy product lines, this is mostly the Powerwall but also Home Charging. Delivering exceptional customer service by ensuring Tesla meets its obligations and commitments by responding to customer and installer enquiries in an accurate and timely manner. The ideal candidate will have technical acumen in addition to a track record of remarkable customer service. If you are passionate and driven to exceed customer expectations to ensure that every aspect of the Tesla experience is a true pleasure, this may be the role for you. This position will partner closely with all Tesla internal teams to proactively improve the owner and installer experience for our rapidly growing customer base. Candidates must be able to thrive in a high energy team environment managing multiple events at once. Your core values should revolve around providing amazing service and exceeding customer expectations, while having a calm and focused demeanor. Consideration will also be given to candidates with applicable customer support skills and experience gained away from the automotive industry especially those with additional language skills, excellent communication skills, initiative and relevant support environment experience.
What You’ll Do
- Provide highest level of verbal and written customer support utilizing Tesla telephone and email systems;
- Evaluate the needs of customers & installers and work in a creative, pro-active manner to resolve technical and general support enquiries with customer Energy products;
- Determine best course of action for all support activities;
- Communicate customer & installer concerns escalation team and others as necessary to resolve issues;
- Accurately record issues and data into CRM/Support Systems.
- Fluent in written and spoken in English. In addition, you are fluent in at least two of the following languages: Italian, Dutch, Spanish and/or German
- Excellent written and oral communications skills;
- Excellent customer service skills;
- Ability to prioritize effectively, handle shifting priorities and work effectively in a fast-movinh environment;
- Flexible schedule and with potential for shift working to accommodate our customer & installer needs;
- Experience using Customer Management Systems, and MS Office Suite;
- Ability to follow oral and written instructions with attention to detail;
- Establish and maintain positive, cooperative, working relationships;
- Work in a team-based environment and achieve common goals;
5 comments - Energy Customer Support Specialist - Italian, Dutch, German or Spanish Speaker
Antonella Lattanzi - February 4, 2023 at 1:15 pm
Good morning,
I am interested in this vacancy. Could you kindly tell me where is the job based? I live in The Hague
I am interested in this vacancy. Could you kindly tell me where is the job based? I live in The Hague
Joao - February 4, 2023 at 2:42 pm
Hi,
My name is John, I'm Portuguese native and I speak English and Spanish as well, I have very experience in customer service in Madrid (more than 5 years).
Best regards
João
My name is John, I'm Portuguese native and I speak English and Spanish as well, I have very experience in customer service in Madrid (more than 5 years).
Best regards
João
Gianluca Pellacani - February 4, 2023 at 9:22 pm
I am Gianluca Pellacani Italian citizen with all my valid documents to work in Europe including driver license type B, I speak read and write English Spanish and Italian in a mother tongue level, I already have BSN number and Holland zorg insurance company. My email [email protected]
My phone:+4915510040502
My phone:+4915510040502
Christian Guevara - February 12, 2023 at 7:15 pm
Hi! I would like to have more info about the job oportunista.
My name is António Rodrigues de Sousa and i'm really interested in this job opportunity, I have two years expirience working in a call center in Madrid, Spain and my native language is Spanish, I would like to receive more información about the job.
Best regalos
António Rodrigues de Sousa